912 Privacy Policy — Protection of Malaysian User Information
This document explains how the 912 platform collects, uses, stores and protects the personal information of users in Malaysia. Your privacy is our priority, and we are committed to managing your data transparently and responsibly.
Effective date: 1 January 2026
Information We Collect
When you register and use the 912 platform, we collect several categories of information to ensure our services function properly and securely. This information is collected directly from you or automatically through your interactions with the platform.
- Full name and username
- Mobile phone number
- Date of birth (for age verification)
- Encrypted password
- Bank account number (for withdrawals)
- Deposit and withdrawal records in MYR
- Payment methods used
- In-platform transaction history
- Device type and operating system
- IP address and approximate location
- Browser type and version
- Language and time zone settings
- Pages visited within the platform
- Games played and session duration
- Login time and frequency
- Interactions with promotions and bonuses
How We Use Your Information
912 uses the information collected solely for legitimate purposes directly related to delivering platform services. We do not use your data for any purpose outside the scope outlined below:
- Account management — enables login, identity verification and user profile management.
- Transaction processing — managing deposits, withdrawals, and financial records in MYR.
- Security and fraud prevention — detects suspicious activity and protects your account from unauthorised access.
- Service improvements — analysing usage patterns to improve the overall platform experience.
- Service communications — sending notifications related to your account, transactions, or important updates directly relevant to your use of the platform.
- Legal compliance — fulfils know-your-customer requirements and supports reporting to authorities where required by law.
912 will not sell, rent or trade your personal information to third parties for marketing or commercial purposes.
Cookies & Tracking Technologies
The 912 platform uses cookies and similar tracking technologies to enhance the user experience and ensure the platform functions correctly. Cookies are small text files stored on your device when you access our platform.
Types of cookies used
- Session cookies — required to maintain your login status during an active session. These cookies are automatically deleted when you close your browser.
- Preference cookies — saves your preferences such as language selection and interface display settings, so you don't have to reconfigure them each time you log in.
- Analytical cookies — collects aggregated, anonymised usage data to help us understand how users interact with the platform.
- Security cookies — helps identify and prevent unauthorised access and automated attacks.
You can manage or block cookies through your browser settings. Please note that blocking essential cookies may affect the login functionality and your overall platform experience. Continued use of the 912 platform indicates your consent to the use of cookies as described above.
Data Storage, Security and Sharing
All personal data collected by 912 is stored on servers protected with industry-standard SSL encryption. Access to the user database is restricted to authorised personnel only, and all access is logged for security audit purposes.
Your financial data — including bank account numbers and transaction records in MYR — is stored in separate systems with additional security layers. We do not store credit or debit card details directly on our servers; all such transactions are processed through registered third-party payment gateways that comply with recognised security standards.
Third-Party Sharing
912 may share certain user information with selected third parties in specific circumstances:
- Payment providers — information required to process deposits and withdrawals via FPX or e-wallets.
- Technical service providers — third parties who assist in operating the platform, bound by strict confidentiality agreements.
- Authorities — when required under Malaysian law or upon official request from the relevant authorities.
In all cases above, the information shared is limited to what is strictly necessary and subject to strict usage controls.
Your Rights as a User
As a 912 platform user, you have the following rights regarding the personal information we hold about you. To exercise any of these rights, please contact our support team through the available channels.
You have the right to request a copy of the personal information we hold about you. Your request will be processed within a reasonable timeframe.
If any information we hold is inaccurate or incomplete, you may request a correction through your account settings or by contacting customer support.
You may request the deletion of your account and personal data. However, financial transaction records may need to be retained for a specified period in accordance with legal requirements.
All user rights requests will be handled within thirty (30) working days. 912 reserves the right to request identity verification before processing any request relating to personal data, to ensure the security of your information.
Policy Changes and How to Contact Us
912 reserves the right to update this Privacy Policy at any time to reflect changes in data management practices, legal requirements, or platform improvements. The latest version of this policy will always be available on this page, along with the most recent effective date.
For significant changes that affect how we process your data, we will notify users via an in-platform notification or the email address registered to your account. Continued use of the 912 platform after changes are published indicates your acceptance of the updated policy.
Contact Our Privacy Team
If you have any questions, concerns or requests regarding this Privacy Policy or the management of your personal data on the 912 platform, you can reach us through the following channels:
- Email: [email protected]
- Live Chat: available 24 hours on the platform after logging in
For frequently asked questions about your account and privacy, please also refer to our FAQ page us. To fully understand the platform's terms of use, please read Terms & Conditions us.
Use the Platform with Confidence
Your privacy and data security are a core commitment at 912. Register an account or log in to start enjoying our platform services, confident that your information is handled responsibly.